Privacy Policy

Last updated: January 06, 2023

Privacy Policy

Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the “Service”).

This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including how your personal information and data are collected, stored, used, and shared. Providing us with your personal information is your choice — and we thank you for making it. While you are not legally obligated to provide this information, we do need it in order for you to use the Service.

We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service.

In addition to this Policy, other terms or codes of conduct may apply to your use of the Service. If you have questions, please contact us.

What Kind of Personal Information Is Collected?

When you submit an inquiry, make a customer service request, or register an account, we may collect:

  • Your name, address, mobile phone number, and email address.
  • Your credit or debit card details (collected on our behalf by a payment processor).
  • Information from cookies and tracking technologies.
  • Your IP address.
  • Bank details (as required by property owners).

Use & Disclosure of Collected Information

We may share your information with third-party service providers in order to:

  • Communicate with you and respond to your requests.
  • Enhance the security and safety of the Service.
  • Develop new tools, products, or services.
  • Associate activity across different devices.
  • Identify and fix bugs.
  • Conduct analytics and improve the Service.
  • Comply with applicable law and assist law enforcement if necessary.

Accessing, Modifying, Exporting or Deleting Your Information

You have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request updates or corrections to your data.
  • Deletion: Request deletion when data is no longer needed.
  • Withdraw Consent: Withdraw consent for data processing (e.g., marketing).
  • Data Portability: Request a portable copy of your data.
  • Restriction: Request to limit processing of your data.
  • Objection: Object to processing based on legitimate interest or direct marketing.

If you cannot access these tools via the Service, please contact us directly.

GDPR Notice

This disclosure is pursuant to the European General Data Protection Regulation (GDPR):

  • We are committed to protecting your privacy under GDPR 2016/679.
  • Legal Basis for Processing:
    • Consent: Documented via consent forms.
    • Contractual Necessity: To fulfill agreements.
    • Legitimate Interest: Where mutually beneficial and privacy is not overridden.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy. Data may be deleted without notice once it is no longer needed.

CCPA Notice

If you are a California resident, you may exercise rights under the California Consumer Privacy Act (CCPA):

Right to Know

You can request information on:

  • Categories and specific data collected.
  • Sources and purposes.
  • Third parties we share data with.

Right to Deletion

We will delete your non-essential personal data and instruct our service providers to do the same, except where data is necessary to:

  • Provide services to you.
  • Detect and resolve security issues.
  • Comply with legal obligations.

Right to Non-Discrimination

We will not:

  • Deny goods or services.
  • Charge different prices or rates.
  • Offer different levels of service based on your exercise of privacy rights.

Do Not Sell My Personal Information

We do not sell personal information. However, we may allow platforms like Facebook and Google to collect site activity for advertising purposes.

Children’s Privacy

The Service is intended for individuals 16 years of age or older. We do not knowingly collect data from children under 16.

Cookies

We may use cookies to:

  • Collect usage statistics.
  • Save login sessions.
  • Improve security.
  • Personalize your experience.

You can manage or delete cookies via your browser settings. Blocking cookies may affect functionality.

To manage advertising cookies, visit: https://optout.aboutads.info/

Changes to the Privacy Policy

We may update this Policy from time to time and will notify you through the Service interface.

  • Continued use of the Service constitutes consent to the updated Policy.
  • If you decline the changes, we may terminate your account after 30 days.
  • Some updates may take effect immediately due to legal requirements.

The latest version of this Policy will always be available on the Service.